Senior Application Support Analyst

Abc

Employees Self-employed

Salary CAD 1,000

Full Time - Onsite

595 days ago

Job summary

Join our dynamic team as a Senior Application Support Analyst in the Information Technology industry. You will provide technical support, troubleshoot issues, and collaborate with various teams. Our culture values collaboration, formal communication, and a steady pace of work. If you have a passion for problem-solving and enjoy working in a supportive environment, we welcome your expertise.

Responsibilities

Lead the application support team in resolving escalated technical issues and providing guidance on complex problem-solving scenarios, ensuring timely incident resolution and minimal service disruptions.
Collaborate with software developers and system administrators to implement system enhancements, upgrades, and patches, ensuring seamless integration and minimal downtime.
Conduct in-depth root cause analysis for recurring issues, identify trends, and implement preventive measures to enhance system stability and performance.
Develop and maintain comprehensive technical documentation, user guides, and training materials to facilitate efficient user onboarding and ongoing support processes.
Participate in cross-functional meetings to provide insights on application performance, user feedback, and improvement opportunities, contributing to strategic decision-making and continuous service enhancement.

Must-have skills

Expertise in application support, maintenance, and incident management, with a focus on ensuring high system availability and performance
Proficiency in SQL queries, database management, and data analysis to troubleshoot and optimize application functionality
Strong problem-solving skills to identify root causes of technical issues and implement effective solutions
Excellent communication and interpersonal abilities to liaise with internal teams, external vendors, and end-users
Leadership experience in guiding technical teams, prioritizing tasks, and driving continuous improvement initiatives
Bachelor's degree in Computer Science, Information Technology, or a related field
Certifications in ITIL, Oracle, or Microsoft Azure for best practices and technology proficiency

Nice to have

Experience with cloud technologies such as AWS or Azure for scalable application solutions
Knowledge of DevOps practices and tools for continuous integration and deployment
Familiarity with Agile methodologies for iterative software development
Understanding of cybersecurity principles and best practices for application security
Ability to automate routine tasks using scripting languages like Python or PowerShell
Experience in working with cross-functional teams in a global environment
Certifications in project management (PMP) or Agile (Scrum Master) for enhanced organizational skills
Knowledge of IT service management tools like ServiceNow or Remedy for streamlined support processes

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field
Proven experience in application support, troubleshooting, and system maintenance
Advanced knowledge of SQL databases, scripting languages, and ITIL framework
Strong analytical skills with the ability to diagnose and resolve complex technical issues
Excellent communication skills for interacting with stakeholders at all levels
Experience in leading technical teams and mentoring junior analysts
Certifications in relevant technologies such as ITIL, Oracle, or Microsoft Azure

Benefits

At Abc, we value our team members and their well-being.
Our workplace culture encourages creativity, teamwork, and continuous learning, allowing you to thrive both professionally and personally.
We offer a comprehensive benefits package, including:
Competitive salary and performance-based bonuses.
Generous paid time off and flexible work hours to support work-life balance.
Health and dental insurance plans to ensure you and your family's well-being.
Retirement savings plans with company matching contributions.
Professional development opportunities, workshops, and conferences.
Fun and inclusive company events, team-building activities, and celebrations.

Working hours

Monday - Friday 9 AM - 5 PM

Equal Opportunity, Accessibility & Privacy

We are an equal opportunity employer and are committed to fostering an inclusive and respectful workplace. We welcome applications from all qualified candidates and do not discriminate on the basis of race, colour, ancestry, place of origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or family status, or any other characteristic protected by applicable law.In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment, selection, and assessment process. Applicants requiring accommodation may contact the employer to make arrangements.Personal information collected during the recruitment process will be used solely for hiring purposes and handled in accordance with applicable privacy legislation.

Use of Technology in Hiring

We may use automated tools or artificial intelligence to support certain aspects of our recruitment process, such as application screening or scheduling. These tools are designed to assist, not replace, human decision-making, and all hiring decisions involve human review.

Job location

Abee, Canada

Reporting to

Manager

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